Shipping & Returns
- All in-stock items guaranteed to ship in 24 hours, or same business day if order is placed before 11am PST (excluding weekends and holidays).
- Out of stock items will receive an email notification directly. Please allow a minimum of 1 week to process and ship back-ordered items (also applies to pre-ordered items).
*Free shipping applies to orders shipped within the United States only.
Shipping charges are quoted live and directly from UPS, plus a $3.99 fee for handling. Shipping can be calculated online through our basket simply by selecting items and using our Shipping Calculator located on the View Cart page.
- Below is the UPS ground delivery Schedule for orders placed.
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time.
Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. This time is usually less than 24 hours, unless on a holiday or weekend. Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping schedule above. Please take into account the date of shipment does not count as a shipping day.
A confirmation e-mail with a tracking number is sent when package has been shipped. Current shipment status can be checked with UPS at (800) PICK-UPS or at www.ups.com. Tracking information is available 24 hours after package has left the warehouse.
We accept Master Card and Visa through our 128 bit Secure Socket Layer (SSL).
We also accept money orders and personal checks (payments by check or money order will require 7 days to clear once it is received). For orders with payment by check or money order, please proceed through the ordering process until a credit card is required. Please have this page printed out and e-mail us for a mailing address. Or if you would like to pay through PayPal, please also follow the instructions above and send order information to us at email@example.com with the order details included in the comment section of your payment. We will respond with confirmation and further instructions.
We ask that all customers shipping to an address other than the billing address notify their credit card company of the alternate shipping address. This is becoming standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the internet and would like to give them an alternate shipping address. (Doing this will speed up the order process) When our Fraud Prevention Department checks an order and the shipping address is not listed with your credit card provider, the order will be automatically shipped to the billing address.
Warehouse Pick Up Service is available at our warehouse in Irwindale 91706 (Near LA). Please call in advance to speak with a customer service representative to place your order over the phone. They may be reached at (626) 415-7777. Please be sure to state this order is for HOMESEASONS WAREHOUSE PICK UP! You may schedule a time for pick up with a representative Monday - Friday 10AM to 4PM PST. Directions will be provided at the time a schedule is confirmed. A handling fee is still applicable. PLEASE DO NOT ARRIVE AT THE WAREHOUSE WITHOUT HAVING PLACED AN ORDER OR SCHEDULED A TIME, without this we may not be able to help you. Thank you for your interest.
Orders exempt from shipment guarantees are orders with errors or changes, wrong address, out of stock items, non-credit-card orders, holidays, promotional sales orders, or international orders. All other orders are guaranteed.
For your protection, we will only ship to verified billing addresses! NO EXCEPTIONS
Purchasers must be 18 or over, or purchasing with parental consent.
We do not ship C.O.D. & UPS does not ship to PO Box. Orders that are PO Boxes will have a post card sent to them by UPS asking them for a delivery address or they will be shipped USPS.
We track all IP addresses and report fraudulent activity. Please keep in mind, credit card fraud is a Federal Offense.
- We DO take International Orders. Please follow directions listed in International Orders.
Return Policy - You must fill out a RMA form before returning merchandise
- RETURN FOR REFUND: If you are unsatisfied with your purchase, you can return your item(s) for a refund. To qualify for a refund, request for return instructions must be made within 15 days of delivery of your original order. Contact firstname.lastname@example.org via e-mail prior to returning products. We ask that all items must be returned in new or unused condition and include the original packaging materials included with shipment. Shipping and handling to/from Homeseasons.com is nonrefundable. A copy of your invoice or packaging slip must accompany all returns. Expect to receive the refund within a four weeks from shipping your return to Homeseasons.com. This includes conservative estimates of the time required for the return shipping time, inspection at our returns facility, and processing from your bank or credit card company. You will receive your refund via the form of payment that you used. Please maintain all shipping receipts until your return is complete.
RETURN FOR EXCHANGE: All products come with a 30 day warranty to cover manufacturer defects. Contact email@example.com via e-mail immediately upon discovery of defect. Include your order number and detailed description of issues. Support will work to first trouble shoot the problem to eliminate user error. Once defect is determined, return instructions will be issued along with an RMA#. Follow instructions to return the item within 2 weeks of issuance of the RMA#. Items received beyond 2 weeks from the date of RMA issuance WILL NOT BE ACCEPTED! For your protection, we recommend that you ship your item using a reliable, traceable carrier. Homeseasons is not responsible for lost packages. An approved RMA# must be issued for every return! NO EXCEPTIONS! Please maintain all shipping receipts until your return is complete.
Order Cancellation -
- If you wish to cancel an order you just placed, please email us at firstname.lastname@example.org with the following subject line: CANCEL ORDER SO# (order number here)
- include any other information of your order in the body of the message, such as name and contact
- It is very important to follow this format to help ensure the proper cancellation of your order. Because Homeseasons works very quickly to ship out all orders within a 24 hour turnaround time, we do not guarantee your order will be cancelled prior to it being processed and shipped.
- Email: email@example.com if you have any questions with your order. We will direct your question to the proper department:
- General Information Department - For general questions regarding products and merchandise
- Order Processing Department - For questions regarding orders already placed: such as tracking information, billing information, etc.
- Technical Support Department - For help with merchandise already delivered
- Feedback Department - For comments or feedback regarding Homeseasons.
Delivery Time Calculation and Example:
Order was placed on Saturday. Monday is the first business day. Order is processed, printed, pulled, packed, and shipped. Order leaves warehouse, this is end of processing time. In transit time is calculated above by UPS schedule. Original shipment date, Monday, is date of original shipment or Day 0. To elaborate, if package was shipped with Overnight shipping or 1 (Next) Day Air, it would arrive on Tuesday, which is 1 day of transit. Wednesday would be Day 2. Or if package was ordered with 2nd Day Air, package would arrive today. Day 3 would be Thursday, if package was ordered with 3 day Select, it would arrive today. The Fourth Day would be Friday or be 4 days in transit. The following Monday, if you package in transit time is 5 days would be the 5th in transit day. UPS unfortunately is not open during the weekends except for weekend deliveries. Weekend delivery is available for an additional $20 fee that UPS charges and is only an option for Next Day Air (1 Day Air) or 2nd Day Air.